Refund Policy

Avalon Spa & Salon is committed to providing high quality services and a positive experience for every guest. Because our appointments reserve dedicated time with our providers, and because results can vary based on individual factors, all service sales are final once the service has been completed. We do not issue refunds for hair services, spa treatments, skincare treatments, cosmetic services, or any other service performed at our location.

 

If you are not satisfied with a service, you may contact us within 48 hours so our team can review your concerns. When appropriate, we may offer a complimentary adjustment or follow up service. Adjustments are provided at the discretion of management and must be scheduled within a reasonable timeframe. Adjustments do not apply to changes in personal preference after the service has been completed.

 

Retail products may be exchanged within 7 days if they are unopened, unused, and in their original condition. We do not provide refunds on retail products. Items that have been opened or used are not eligible for exchanges or credit due to health and safety guidelines.

 

All deposits for appointments, specialty services, packages, memberships, promotional offers, and special events are non refundable. Deposits secure your appointment time and are applied toward your service. Same day cancellations, late cancellations, and no shows may result in the forfeiture of the deposit or a full service charge depending on the appointment type.

 

Gift cards are final sale and cannot be refunded, exchanged, or redeemed for cash. Lost or stolen cards cannot be replaced.

 

By scheduling an appointment or purchasing a product, you acknowledge and agree to our Refund Policy. Avalon Spa & Salon reserves the right to modify this policy at any time.